Supply of bSure Test Kit Terms & Conditions

bSure reserve the right to alter and change these Terms & Conditions without prior notice or warning

  1. Goods are subject to availability. If we cannot supply you with any components or items, we will inform you and provide you with a full refund if necessary.
  2. We agree to sell you the goods for the price quoted.
  3. Prices exclude VAT
  4. An invoice will be issued for the supply of goods. bSure operates a strict 30 day payment policy. We reserve our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid in accordance with the agreed credit terms
  5. Postage and shipping times refer to delivery in the UK mainland and Northern Ireland only. Please contact our office about delivery outside the UK
  6. Goods ordered before 15:30 hours GMT will be shipped the same day (excluding weekends and bank holidays). Kits received after the 2nd post will be processed the following working day.
  7. Delivery charges are as quoted. Every effort will be made to deliver goods to you in the timeframe indicated, but as this handled by a third party, this cannot be guaranteed by us.
  8. You are responsible for providing us with the correct address details to send your order to. We will refund and cancel any orders not received, or the order is returned to us, undelivered.
  9. You have the right under the Consumer Contracts Regulations to cancel your order. Please see our Returns Policy for further information.

Returns Policy

  1. These terms do not affect your statutory rights
  2. If you change your mind after receiving your goods we do not provide a refund or credit. We will only refund the price of the goods if they are faulty and unused. In this instance, you are responsible for the cost of returning goods to us. Please include your name, address and e-mail with the goods that you are returning.
  3. The Returns address is –  bSure Testing Ltd, Unit 5 The Aquarium, 101 Lower Anchor Street, Chelmsford, Essex, CM2 0AU
  4. If any items are missing or faulty, in the first instance please call our office within 7 days of delivery and we will replace those items or arrange a refund.
  5. Your order should arrive within 3 working days for orders dispatched by first class, and within two days for Guaranteed Next Day Delivery. If your parcel does not arrive, please contact the office


Asbestos Sampling/NNLW Terms & Conditions

bSure reserve the right to alter and change these Terms & Conditions without prior notice or warning

  1. Quotations are based on information provided by the client, unless bSure or a bSure representative has visited the site prior to the survey. Any deviations from information received for estimating purposes may result in additional fees.
  2. Our quotation is exclusive of any allowance for Value Added Tax (VAT). VAT will be added to our invoice at the current rate.
  3. No work will commence until an official written order has been received by post, email or fax. Such order is considered an acceptance of our quotation and terms & conditions.
  4. Availability of resources where quoted is an estimate based on the program of work in hand at the time of quotation. This can vary from day to day. Where the starting date is critical it should be verified at the time of placing an order.
  5. Once a job has been confirmed and a purchase order has been issued and subsequently the job is cancelled at short notice we reserve the right to issue a cancellation charge.
  6. We shall not be held responsible for any loss, damage or injury arising from actions or omission of the client, his agents, servants and independent contractors. The client will indemnify us and keep us indemnified against all claims, costs, damages and expenses arising from such acts or omissions.
  7. Unless otherwise stated the quotation is based on all the conditions of the site being the same as at the time of quotation.
  8. Unless stated, all quotations do not allow for the provision of specialist access equipment that may be required. Access up to 3 m will be provided as standard.
  9. Quotations assume access will be made available to each area. Unreasonable delay may result in areas being omitted from the survey or additional charges per hour per surveyor. If areas cannot be accessed on the prearranged day a revisit charge will be applicable.
  10. Although the utmost care will be taken not to damage materials, localised damaged may be caused during the investigation and/or sampling operations. Unless specifically requested prior to the survey, this will be made ‘safe’ but not necessarily restored. Prior to refurbishment / demolition surveys is recommended the client completes the form’ pre survey questionnaire to avoid any ambiguity. If this is not completed bSure will assume no specialist arrangements are required, additional work may incur additional costs.
  11. Plant and machinery that is not part of the buildings function will not be included in the survey, unless there is a known traditional association with asbestos.
  12. Quotation values are guaranteed for 3 months. After this period bSure reserve to right to re-evaluate the fee.
  13. An invoice will be issued upon completion of the works. bSure operates a strict 30day payment policy. We reserve our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid in accordance with the agreed credit terms.


bSure Training Terms & Conditions

Please note that the below Terms & Conditions apply to all training delivered by bSure

bSure reserve the right to alter and change these Terms & Conditions without prior notice or warning

  1. Cancellation Policy:
    1. 7 working days or less = 25% of the course cost.
    2. 3 working days or less = 50% of the course cost.
    3. Cancellation on the day, or non attendance = 100% of the course cost including all fees.
    4. bSure will charge any additional fees that have been incurred because of cancellation.
  2. Payment Terms:
    1. Full Payment must be received prior to the course to secure booking unless otherwise stated.
    2. Order numbers, if required must be supplied before completion of training.
    3. If an order number is not produced payment is still expected from the date of the invoice.
    4. bSure reserve the right to withhold any certification until payment has been received.
    5. Information may not be uploaded to awarding bodies should payment for previous invoices remain outstanding. This may incur additional charges to yourselves and result in delegates being required to attend the training again, should this occur payment will still be due.
  3. Accreditation Card:
    1. If the accreditation card is not received within 6 weeks and we are not notified, there may be charges for replacements to be issued. (Exclusions apply).
    2. The accreditation card is issued to the address stated on the booking form, should information be incorrect you may be liable for replacement certificates to be issued.
    3. bSure reserve the right to withhold any accreditation cards until payment has been received.
  4. Bookings & Confirmation
    1. By signing the booking form, you are confirming that the details listed are correct.
    2. No course booking is confirmed until we have received a completed booking form. Upon receipt, joining instructions will be issued (if required).
    3. It is the responsibility of the customer to ensure delegates wear suitable clothing for the course they are attending.
    4. For courses taking place at a customer’s premises, equipment relating to the course may need to be supplied, along with a suitable training area for the training to take place.
    5. For courses being held at customer’s premises appropriate business insurance is held along with any other documentation relevant to the training (i.e. LOLER certificates).
    6. I/we confirm that the instructor provided by bSure has the authority to operate any plant / machinery necessary to deliver the course listed above.
    7. Should suitable facilities and / or equipment not be provided, the instructor reserves the right to stop the training. Payment is still required in full.
    8. Any special requirements that may have an effect upon the course must be stated above.